We understand that returning a product can be inconvenient, so we want to make sure that our refund policy is as easy and hassle-free as possible. Our goal is to provide the best customer experience, and that includes our return policy. Here is our updated refund policy:
We are confident in the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we accept returns for items purchased on our site within 30 days of purchase (the 30-day countdown begins on the day you receive your product).
To be eligible for a refund, the product must be returned in its original condition, with all tags and packaging intact, and free of stains and/or damage. Please contact us at firstname.lastname@example.org to start the return process, and we will provide you with instructions on how and where to send your package.
We will notify you once we have received and inspected your return. Once approved, we will initiate the refund to the original method of payment, and you will receive a confirmation from us. Please note that refund processing times may vary depending on the payment method, and any delays should be discussed with your bank and credit card company for more details.
Shipping charges are non-refundable, and gift cards cannot be refunded for cash. All returned items purchased using a gift card will be refunded as a credit back onto a gift card. Orders purchased via PayPal will be eligible for a refund to your PayPal account.
At this time, we do not offer exchanges. However, the fastest way to ensure you get what you want is to place a new order for the item(s) and contact us about returning the original order.
If you receive a defective, damaged, or wrong item, please inspect your order carefully upon delivery and contact our Customer Experience team at email@example.com or connect with a live chat agent. We will work with you to find the best solution.